How Interaction Analytics Help Contact Centers Win
Whether it’s baseball, football, or tennis, sports center around strategy. Those strategies are malleable and can be changed mid-game to adapt to new circumstances. Nowadays, through technology and...
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AWS Contact Center Intelligence Expands Globally
After a holiday hiatus, AWS re:Invent re-starts today with 200+ new sessions, and, as there was in November, there is news on the contact center front. In a news blog today, AWS describes the global...
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Dialpad Leans Into AI; Contact Center
Cloud communications company Dialpad yesterday announced a major artificial intelligence (AI) milestone. Based on technology acquired from TalkIQ in 2018, Dialpad’s Voice Intelligence (Vi) platform has...
View ArticleNo Jitter Roll: RingCentral API Updates, AI Funding
This week we share announcements around RingCentral platform updates, Skype for Business Online, IP desk phones, developer toolkits, and business-communications funding. RingCentral Shares API...
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Is Your Call Center Facing a Capacity Issue?
Last March, the pandemic erupted and put contact centers to the test. They transitioned almost instantly to working from home (WFH) and confronted surges of customer service requests. While most...
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Put Self-Service at the Top of Your CX Priority List
Businesses continue to deliver virtual options for customers to buy products, visit the doctor, take a class, and address service issues. With fewer people visiting physical locations following the...
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Contact Center Transformation: The Starting Point
With an abundance of automation tools available in the contact center space, deciding where to begin your transformation can be overwhelming. Tools such as analytics, artificial intelligence, knowledge...
View ArticleBuild Smarter to Accelerate CX Roadmaps
Businesses are putting a lot of pressure on enterprise IT managers and developers to speed up their customer experience (CX) transformation and improve their digital competitiveness.Businesses that...
View ArticleEnd-to-End Customer Journey Orchestration Drives CX of the Future
It’s no surprise that customer expectations have risen—from interacting with a customer service agent to the ability to self-serve or receive proactive communication about relevant services or...
View ArticleQualtrics' Ellen Loeshelle: Pick Your AI Based on the Problem...
In conjunction with our Number of the Month article on consumer willingness to interact with artificial intelligence (AI)-powered solutions, No Jitter spoke with Ellen Loeshelle, Qualtrics' Director of...
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